Shipping & Return Policy

Shipping

• Orders usually ship within 1–2 business days (excluding weekends and holidays). Processing may take longer during sales or holidays.
• USPS and UPS may experience delays of 3–7 business days beyond normal delivery times.
• Shipping carriers are selected based on the fastest and most efficient option for your location.
• Standard Flat Rate Shipping may ship via USPS, UPS, or local delivery and may take longer during high-volume periods. Expedited shipping options are available.
• Flat Rate Shipping is not available for PO Boxes or APO/FPO/PS addresses.
• If an item is out of stock, customers will be contacted before processing.
• Cookies are shipped at the customer’s risk; damage during transit may occur despite careful packaging.
• If we ship the wrong item, we will correct it at our expense.
• If the customer orders the wrong item, exchanges are allowed, but the customer is responsible for shipping costs.
• Customers unsatisfied with product quality within 30 days may receive a replacement or store credit.

Returns & Exchanges

• Returns and exchanges are accepted within 30 days of purchase.
• Items must be unused, in original condition, and in original packaging with proof of purchase.
• Sale items (including Blue Box Sale items) are non-refundable.
• Defective or damaged items may be exchanged for the same product.
• Contact info@wholesaleunlimitedhawaii.com for return authorization and instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• Shipping fees are non-refundable.
• For returns over $75, trackable shipping or insurance is recommended.