Frequently Asked Questions

Ordering

How do I know if my order was received?

Once your order is placed, you'll receive an order confirmation email. If you don't see it within a few minutes, please check your spam or junk folder. If you still haven't received it, contact us at info@wholesaleunlimitedhawaii.com or call (808) 839-5258.

Can I make changes to my order after it's been placed?

If you need to update your order, shipping address, or payment method, please contact us immediately. We'll do our best to accommodate your request before your order has been processed or shipped.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel your order. Orders that have already been processed or shipped cannot be canceled.

What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express & Discover
• Apple Pay
• Cash, checks, and major credit cards at our retail stores
• EBT at all retail locations except Kahala

We currently do not accept PayPal.

 

 Shipping & Delivery

When will my order ship?

Most online orders are processed within 1–2 business days (excluding weekends and holidays). Processing times may be slightly longer during holidays, promotions, or periods of high order volume.

How long does shipping take?

Delivery time depends on your location and the shipping method selected at checkout. Once your order ships, you'll receive a tracking email. For orders shipped using our Standard Shipping option, delivery typically takes 5–7 business days from the date your order leaves our warehouse.

Can I update my shipping or billing address?

Yes—as long as your order hasn't shipped. Please contact us immediately, and we'll do our best to make the change.

Can you ship my order using the least expensive option?

Yes! We automatically select the most cost-effective shipping method unless you've chosen an expedited shipping option during checkout.

Do you offer free shipping?

We do not currently offer free shipping.

Why is shipping from Hawaii so expensive?

Shipping from Hawaii generally costs more than shipping within the continental U.S. due to transportation costs. We work hard to keep shipping rates as low as possible and always choose the most economical shipping option available unless expedited shipping is requested.

My tracking hasn't updated. What should I do?

Tracking updates may occasionally be delayed while your package is in transit. If your tracking hasn't updated for several business days, please contact us and we'll gladly help investigate with the shipping carrier.

My package arrived damaged. What should I do?

Please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged package
• Photos of the damaged products

We'll work with you to determine the best resolution.

What happens if my package is delayed?

While we process orders quickly, shipping carriers occasionally experience delays that are beyond our control. Please allow additional transit time before contacting us if your package appears delayed.

Local Delivery

Do you offer local delivery?

Yes! We offer on-island delivery for our Large and Extra Large Gift Baskets throughout Oahu.

Can I schedule a local delivery?

Yes! Deliveries are available Monday through Friday (excluding Thursdays). Same-day delivery is not available.

Rural delivery routes operate on specific days. Deliveries are typically made between 8:00 AM and 1:00 PM.

How much is local delivery?

Local delivery is $15 per Large basket and $10 per Extra Large basket, per delivery address.

Products

Do you have nutritional information?

Currently, nutritional information is not available for most of our products.

One of my products tasted stale or didn't seem right. What should I do?

Please email info@wholesaleunlimitedhawaii.com with:

• Your order number
• The product name
• A description of the issue
• Photos of the product if possible

We'll be happy to review the issue.

Can I join a waitlist for sold-out products?

Yes! If an item is currently out of stock, you can sign up to receive a back-in-stock notification. Simply visit the product page, click "Notify Me When Available," and enter your email address. As soon as the item is back in stock, we'll send you an email so you can place your order.

Can you carry a product I'd like to purchase?

We love hearing product suggestions! Please email us at info@wholesaleunlimitedhawaii.com with the product you'd like us to consider.

If one store is sold out, will another location have it?

Not necessarily. Inventory varies by location. Please call the store you'd like to visit to confirm availability.

How should I store my snacks?

For the best quality, store products in a cool, dry place away from direct sunlight. Chocolate products should be kept in a cool environment, especially during warmer months.

Gifts

Will my gift include pricing?

No. Gift orders do not include invoices or pricing information. The recipient will only receive a packing slip listing the sender, recipient, and items included.

Can I customize a gift basket?

Custom gift baskets may be available depending on the season and product availability. Please contact us for pricing and availability.

Custom baskets may be limited during holidays.

Can I include a gift message?

Yes! Simply include your gift message during checkout, and we'll include it with your order.

(If your website supports this.)

Returns & Customer Service

What is your return policy?

Due to the nature of food products, returns are handled on a case-by-case basis. If there's an issue with your order, please contact us and we'll be happy to assist.

I received the wrong item. What should I do?

Please contact us as soon as possible with your order number and a photo of the items you received.

An item was missing from my order.

Please contact us with your order number and we'll investigate the issue right away.

Store Information

Are your stores open to the public?

Yes! All our retail locations are open to the public.

Visit our Locations page for store hours and directions.

Do you sell wholesale or in bulk?

Yes. Wholesale pricing is available for approved wholesale customers.

If you're interested in becoming a wholesale customer, please contact us for more information.

Do you offer donations?

Donation requests may be emailed to info@wholesaleunlimitedhawaii.com or mailed to our office for review. Please include details about your organization and event.

Do you offer discount codes?

We occasionally run promotions and special offers.

Subscribe to our newsletter and follow us on Instagram @wholesaleunlimitedhi and Facebook @cybersnacks to stay up to date.

I'm interested in selling my products in your stores.

Please email info@wholesaleunlimitedhawaii.com with information about your products, company, and contact information.

I'm interested in working for Wholesale Unlimited Hawaii.

Please email info@wholesaleunlimitedhawaii.com or call (808) 839-5258 for current employment opportunities.

I'm having trouble logging into my account.

Please contact us by email or phone and we'll be happy to help.

California Proposition 65

What is Proposition 65?

California Proposition 65 requires businesses to provide warnings for certain products that may expose consumers to chemicals identified by the State of California as causing cancer, birth defects, or other reproductive harm.

Some products sold by Wholesale Unlimited Hawaii carry Proposition 65 warnings and cannot be shipped to California. If your order contains one of these items, you'll need to remove it from your cart before checkout.

All our products are FDA-compliant and safe for consumption when used as intended.

Still Have Questions?

If you can't find the answer you're looking for, we're happy to help!

📧 info@wholesaleunlimitedhawaii.com

📞 (808) 839-5258

Please include your order number (if applicable) along with as much detail as possible so we can assist you as quickly as possible.